FAQ

To support you during your trading journey, we have collected the most useful information and frequently asked questions along with answers on one page.
Start Trading

Trading

Account opening

Trading platform

Account funding

Account deletion
Trading

You can trade 24 hours a day, starting at 00:00 Monday and closing at 24:00 Friday (server time). Please note that the server time is GMT + 2 (GMT + 3 applies during daylight saving/summertime).

You will get access to over 200 tradable instruments from 6 asset-classes via our bespoke trading platforms. Open your account and trade CFDs on Forex, Futures, Metals, Indices, Commodities and Shares with the lowest spreads.

We strive to provide our clients with the best trading conditions. With FXCess you can earn up to 100% bonuses on your deposits. You can choose from the Credit Bonus up to $5,000, the Power bonus, up to $4,000 and the Sharing Bonus which is unlimited.

By default, the charts display the Bid price. When opening a Buy position, you will execute it at the Ask price and close it at the Bid price. To determine the Ask price, you need to add the spread to the Bid price. Consequently, the price difference results from the spread.

Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 40%. This will trigger a stop-out, and your positions will start closing, starting from the most unprofitable.

The Company provides negative balance protection, ensuring that clients cannot lose more than their deposited funds.

Your pending order will be deleted from the system if the free margin is not enough to cover the margin required for opening the specific order.

Cancellation of an instant order is not possible once our trading server has processed your request.

The minimum trading volume you can trade is 0.01 lots.

Yes, however, please be advised that the use of expert advisors is at your own risk.

You can join our partner reward program and earn exciting cash prizes, which can be found here https://www.fxcess.com/promotions/ib-rewards-program/

Account opening

The procedure of account opening is easy and fast and takes less than 1 minute.

Log in via the ConnectHub and choose your preferable leverage from the drop-down menu next to ‘leverage’.

You need to download one of our MT4 trading platforms or start trading through the MT4 Webtrader [/webtrader?] via your browser. Both options are also available in your ConnectHub next to ‘trading platform’.

Real accounts have instant execution that involves using requotes, while STP/ECN accounts have market execution with no requotes. Moreover, there is a difference in spreads because of the different liquidity providers.

Yes, you can trade micro lots under our Micro STP/ECN accounts.

Open this link; click on ‘Forgot password?’, and follow further instructions to reset your password.

Log in via the ConnectHub and choose the ‘Open new account’ option next to ‘Accounts’. If you are already logged in, follow this link and choose your new account type, currency base and leverage.

Log in to ConnectHub, click the gear icon at the top right corner of the account with the incorrect funding, and select the ‘Internal Transfer’ option.

Trading platform

Restart your MetaTrader 4 terminal by closing it and launching it again.

Click “Forgot Password?”(https://connecthub.fxcess.com/#/en/profile/password/forgot) and follow the instructions to reset your password.

 

To change your MT4 password, please log into your MT4 Platform, click on ‘Tools’, then ‘Options’, click on ‘Change’ next to the password Tab. Please enter your current password and enter a new one, then click ‘OK’.

To change the password on your Android/iPhone, please click on the ‘Settings’ tab, then click on ‘Accounts’. On the bottom right corner, you will see a Key icon, and please click on it. You will see a pop-up window to change your password.

Account funding

Payment and funding authorisation is 100% automatic, and our ConnectHub portal allows deposits and withdrawals using a simple, easy-to-use single interface. Please go through the list of available account funding methods.

You can make your first deposit immediately after opening your account. To do so, simply log in to your ConnectHub, navigate to the
‘Finances’ tab in the menu, and select the deposit option. You will find a range of funding methods available.

The currencies in which you can deposit depends on the payment method you chose. Main currencies are USD, GBP, EUR. Deposits in different currencies will be converted into the base currency of your trading account at the prevailing rate at the given time. You can always see the variety of supported currencies on our funding page.

You can withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.

We do not charge any fees for deposits. However, your respective banks or payment providers might charge you additional fees.

The extra amount that was removed is part of the not withdrawable trading bonus that you have received. Whenever you make a withdrawal, a proportion of the trading bonus is removed relative to the amount you deposited and requested a withdrawal.

Bonuses are non-withdrawable and can only be used for trading with our company.

You can withdraw your profits only through Bank Wire. You can receive your initial deposit via the payment method initially used and then all excess funds (profits) will be sent to your bank account. In order for the above to take effect, you need to apply for a bank withdrawal from your ConnectHub.

Account deletion

To delete your profile, including all your trading accounts, please follow the instructions below. Make sure to withdraw any remaining funds before deleting your account.

Instructions for deleting your account

  1. Use the company’s Contact us page and fill in the necessary fields.
  2. In the “Choose enquiry category”, please choose the option “Account deletion.”
  3. Please specify the reason for deleting your account.
  4. In the message, please specify: Your full name, email and trading account number.
  5. Agree with the Terms and Conditions.
  6. Once you submit your message, we will send you an email to confirm that your account has been deleted.