{"id":8321,"date":"2022-02-01T18:05:49","date_gmt":"2022-02-01T18:05:49","guid":{"rendered":"https:\/\/fxcess-com.wp-dev.int.theitops.net\/?page_id=8321"},"modified":"2025-07-04T08:07:34","modified_gmt":"2025-07-04T08:07:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.fxcess-id.com\/ko\/faq\/","title":{"rendered":"\uc790\uc8fc\ubb3b\ub294\uc9c8\ubb38"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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To support you during your trading journey, we have collected the most useful information and frequently asked questions along with answers on one page.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tStart Trading<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Trading<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Account opening<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Trading platform<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Account funding<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\tAccount deletion<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTrading<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What are the trading hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can trade 24 hours a day, starting at 00:00 Monday and closing at 24:00 Friday (server time). Please note that the server time is GMT + 2 (GMT + 3 applies during daylight saving\/summertime).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich markets can I trade with FXCess?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will get access to over 200 tradable instruments from 6 asset-classes via our bespoke trading platforms. Open your account<\/a> and trade CFDs on Forex<\/a>, Futures<\/a>, Metals<\/a>, Indices<\/a>, Commodities<\/a> and Shares<\/a> with the lowest spreads.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat bonuses and promotions are available under FXCess?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We strive to provide our clients with the best trading conditions. With FXCess you can earn up to 100% bonuses on your deposits. You can choose from the Credit Bonus up to $5,000, the Power bonus, up to $4,000 and the Sharing Bonus which is unlimited.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t The price on the chart is different from the price appearing on my trading terminal. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

By default, the charts display the Bid price. When opening a Buy position, you will execute it at the Ask price and close it at the Bid price. To determine the Ask price, you need to add the spread to the Bid price. Consequently, the price difference results from the spread.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t My order was stop-out. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your order will be stop-out when the margin level (Equity\/Used Margin) of your trading account goes below 40%. This will trigger a stop-out, and your positions will start closing, starting from the most unprofitable.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the company offer negative balance protection?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Company provides negative balance protection, ensuring that clients cannot lose more than their deposited funds.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy pending order was deleted. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your pending order will be deleted from the system if the free margin is not enough to cover the margin required for opening the specific order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel an instant order request?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Cancellation of an instant order is not possible once our trading server has processed your request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the lowest volume I can trade?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The minimum trading volume you can trade is 0.01 lots.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you support expert advisors?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, however, please be advised that the use of expert advisors is at your own risk.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I become a partner of FXCess? Which benefits would I receive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can join our partner reward program and earn exciting cash prizes, which can be found here https:\/\/www.fxcess.com\/promotions\/ib-rewards-program\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAccount opening<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to open a live account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The procedure of account opening<\/a> is easy and fast and takes less than 1 minute.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How do I change the leverage on my account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Log in via the\u00a0ConnectHub<\/a> and choose your preferable leverage from the drop-down menu next to ‘leverage’.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to download any software before I start trading?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You need to download one of our\u00a0MT4 trading platforms<\/a>\u00a0or start trading through the MT4 Webtrader [\/webtrader?] via your browser. Both options are also available in your\u00a0ConnectHub<\/a> next to ‘trading platform’.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between STP\/ECN and Real accounts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Real accounts<\/a>\u00a0have instant execution that involves using requotes, while\u00a0STP\/ECN accounts<\/a>\u00a0have market execution with no requotes. Moreover, there is a difference in spreads because of the different liquidity providers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I trade micro lots with a deposit of over 10,000 USD?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can trade micro lots under our\u00a0Micro STP\/ECN accounts<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI forgot the password to my ConnectHub. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Open this\u00a0link<\/a>; click on ‘Forgot password?’, and follow further instructions to reset your password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I open an additional account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Log in via the\u00a0ConnectHub<\/a>\u00a0and choose the ‘Open new account’ option next to ‘Accounts’. If you are already logged in, follow this\u00a0link<\/a> and choose your new account type, currency base and leverage.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have two accounts, and I made a deposit to the wrong one, how can I transfer the funds to my different account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Log in to ConnectHub<\/a>, click the gear icon at the top right corner of the account with the incorrect funding, and select the ‘Internal Transfer’ option.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTrading platform<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSometimes when I am trying to place an order, I got an error message: 'Trade Context is busy', how this can be solved?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Restart your MetaTrader 4 terminal by closing it and launching it again.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI forgot my MT4 password. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Click “Forgot Password?”(https:\/\/my.fxcess.com\/login?flowkey=tad<\/a>) and follow the instructions to reset your password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my MT4 password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To change your MT4 password, please log into your MT4 Platform, click on ‘Tools’, then ‘Options’, click on ‘Change’ next to the password Tab. Please enter your current password and enter a new one, then click ‘OK’.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I change my password on Android\/iPhone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To change the password on your Android\/iPhone, please click on the ‘Settings’ tab, then click on ‘Accounts’. On the bottom right corner, you will see a Key icon, and please click on it. You will see a pop-up window to change your password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAccount funding<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the different payment methods I can use to fund my account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Payment and funding authorisation is 100% automatic, and our ConnectHub portal<\/a> allows deposits and withdrawals using a simple, easy-to-use single interface. Please go through the list of available account funding methods<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How do I deposit funds into my trading account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can make your first deposit immediately after opening your account<\/a>. To do so, simply log in to your ConnectHub<\/a>, navigate to the
\u2018Finances\u2019 tab in the menu, and select the deposit option<\/a>. You will find a range of funding methods available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Which currencies can I use to deposit funds into my trading account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The currencies in which you can deposit depends on the payment method you chose. Main currencies are USD, GBP, EUR. Deposits in different currencies will be converted into the base currency of your trading account at the prevailing rate at the given time. You can always see the variety of supported currencies on our funding page<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I withdraw funds when I have open positions?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What are the relevant fees per payment method?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We do not charge any fees for deposits. However, your respective banks or payment providers might charge you additional fees.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy have you charged my MT4 account on the withdrawal? You have withdrawn more than the amount I had requested.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The extra amount that was removed is part of the not withdrawable trading bonus that you have received. Whenever you make a withdrawal, a proportion of the trading bonus is removed relative to the amount you deposited and requested a withdrawal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I withdraw the bonus?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Bonuses are non-withdrawable and can only be used for trading with our company.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How can I withdraw my profits?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can withdraw your profits only through Bank Wire. You can receive your initial deposit via the payment method initially used and then all excess funds (profits) will be sent to your bank account. In order for the above to take effect, you need to apply for a bank withdrawal from your ConnectHub<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAccount deletion<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\tinbox-in<\/title>Created with Sketch.<\/desc><\/path><\/g><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I delete my account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To delete your profile, including all your trading accounts, please follow the instructions below. Make sure to withdraw any remaining funds before deleting your account.<\/p>

Instructions for deleting your account<\/strong><\/p>

  1. Use the company\u2019s Contact us page and fill in the necessary fields.<\/li>
  2. In the \u201cChoose enquiry category\u201d, please choose the option \u201cAccount deletion.\u201d<\/li>
  3. Please specify the reason for deleting your account.<\/li>
  4. In the message, please specify: Your full name, email and trading account number.<\/li>
  5. Agree with the Terms and Conditions.<\/li>
  6. Once you submit your message, we will send you an email to confirm that your account has been deleted.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    FAQ To support you during your trading journey, we have collected the most […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8321","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ \u2013 Fxcess<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fxcess-id.com\/ko\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"FAQ To support you during your trading journey, we have collected the most […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fxcess-id.com\/ko\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"FXCess\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-04T08:07:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data1\" content=\"7\ubd84\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fxcess-id.com\/th\/faq\/\",\"url\":\"https:\/\/www.fxcess-id.com\/th\/faq\/\",\"name\":\"FAQ \u2013 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